Privacy Policy - vixo studio

Effective Date: July 23th 2025.

1. Who We Are

This website is operated by Vixo Studio LLC, a limited liability company registered in the United States.

Website: https://vixostudio.com

Email: hello@vixostudio.com

Phone: (363) 203-8892

2. Information We Collect

We collect personal and non-personal information from visitors, users, and clients, which may include:

Personal identifiers: Name, email address, phone number, company name, billing/shipping address.
Account information: Login credentials, preferences, and communication history.
Transactional data: Purchase records, payment details (processed securely through third-party providers).
Technical data: IP address, browser type, operating system, device information, cookies, and usage analytics.
User-generated content: Comments, form submissions, uploaded files.

We do not intentionally collect sensitive personal data unless required for service delivery and with explicit consent.

3. How We Collect Information

We may collect data through:

Website forms (contact, booking, quote requests).
Account registration.
Payment processing.
Cookies and tracking technologies.
Third-party integrations (e.g., analytics, social media, CRMs).

4. Why We Collect Information

We process your data for the following purposes:

To provide, operate, and improve our services.
To respond to inquiries and customer support requests.
To process transactions and manage accounts.
To send important updates, promotional offers, or service-related messages (with opt-out options).
To ensure security, detect fraud, and comply with legal obligations.

5. Cookies

Our website uses cookies and similar technologies to enhance user experience, analyze traffic, and personalize content.

Functional cookies store preferences and session data.
Analytics cookies track usage patterns.
Marketing cookies may be set by third-party providers.

You can disable cookies via your browser settings; however, some site features may not function properly.

6. Embedded Content from Other Websites

Pages on our site may include embedded content (videos, images, articles, etc.) from external sites, which may collect data, use cookies, and track your interaction as if you visited their website directly.

7. Analytics

We use analytics tools (such as Google Analytics) to understand website performance and user behavior. These services may collect anonymized or pseudonymized data. You can opt out via your browser or by visiting Google Analytics Opt-out.

8. Sharing Your Data

We do not sell personal data. We may share data with:

Payment processors (e.g., Stripe) for secure transactions.
Cloud hosting and IT service providers.
CRM and marketing automation platforms.
Legal authorities, if required by law.

All third-party providers are required to safeguard your data according to applicable privacy laws.

9. Data Retention

Contact form submissions: up to 12 months.
Transaction records: up to 7 years (for tax/legal compliance).
Account information: retained while the account is active; deleted upon request or inactivity.

10. Your Rights

Depending on your location, you may have the right to:

Access, update, or delete your personal data.
Request a copy of your data.
Restrict or object to data processing.
Withdraw consent at any time (without affecting prior processing).

Requests can be sent to: hello@vixostudio.com.

11. International Data Transfers

If your data is transferred outside your country (including to the U.S.), we ensure appropriate safeguards through data processing agreements, encryption, and compliance with GDPR, CCPA, or other applicable laws.

12. Data Security

We implement industry-standard measures, including:

SSL encryption for all website communications.
Secure servers and access controls.
Regular system updates and monitoring.

13. Data Breach Procedures

In the event of a data breach, we will notify affected users and relevant authorities within legally required timeframes, detailing the nature of the breach and recommended actions.

14. Third-Party Data Sources

We may receive information from business partners, marketing platforms, or publicly available sources to supplement our records, always in compliance with privacy regulations.

15. Automated Decision-Making

We do not use personal data for automated decision-making or profiling that produces legal or similarly significant effects without human review.

16. Contact Information

For privacy-related inquiries or to exercise your rights, contact:

Privacy Officer