Effective Date: July 23th, 2025

1. General Policy

Vixo Studio LLC (“Vixo Studio,” “we,” “us,” or “our”) provides digital services that are custom-built, subscription-based, or both. Due to the personalized nature of our work, most payments are non-refundable once a project has started or a subscription period has begun, except where required by applicable law.

By purchasing our services, you acknowledge and agree to the terms of this Refund Policy.

2. One-Time Setup Fees and Custom Projects

  • Non-Refundable Once Work Begins: Setup fees and project deposits are non-refundable after work has commenced.
  • If you cancel before work begins, you may request a refund minus any processing fees charged by our payment provider.
  • Work is considered started once we have received materials from you, scheduled resources, or performed any design, configuration, or development tasks.

3. Monthly Subscription Services

  • Subscription payments are billed in advance and are non-refundable once the billing period starts.
  • Cancellations will take effect at the end of the current billing cycle. No prorated refunds will be issued for unused time.
  • Clients are responsible for canceling before the next billing date by providing at least 7 days’ written notice to support@vixostudio.com.

4. Service Interruptions or Delays

  • We are not responsible for interruptions caused by third-party providers (hosting, payment gateways, CRM platforms, etc.). Refunds will not be issued for such events, but we will make reasonable efforts to resolve the issue.
  • If an outage or error is directly caused by our team and prevents service delivery for more than 7 consecutive days, we may, at our discretion, offer a prorated credit toward your next invoice.

5. Client Responsibilities for Refund Eligibility

To be considered for any refund or credit:

  • You must provide all requested materials and approvals on time.
  • You must follow the agreed project timeline and cooperation guidelines.
  • Delays or issues caused by the client are not grounds for refunds.

6. Quality Assurance and Dispute Resolution

  • We offer revision periods as stated in your service agreement to ensure deliverables meet the agreed specifications.
  • If you believe work was not delivered as described, you must submit a written dispute within 5 business days of delivery, detailing the issue. We will review the claim and, if valid, either correct the deliverable or offer a credit.
  • Decisions on refunds or credits are at our sole discretion.

7. Payments via Third-Party Platforms

If payment was made through a third-party platform (e.g., Stripe), any refunds will be issued through that same platform and may be subject to their processing timelines and fees.

8. Legal Compliance

Nothing in this policy affects your statutory rights under applicable consumer protection laws. Residents of jurisdictions with mandatory refund rights (such as certain U.S. states or countries) will have those rights honored as required by law.

9. Contact for Refund Requests

To request a refund or credit, email: support@vixostudio.com with:

  • Your full name and company name
  • Service purchased and date of purchase
  • Reason for the request and any supporting documentation
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